Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice

  • All notices from the Department of Hometown Security to you will be sent to you via email and will be deemed delivered within thirty (30) days after sending. Notices from You to the Department of Hometown Security shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    3232 Kennesaw Court Orlando, Florida 32826
    Delivery shall be deemed to have been made by You to the Department of Hometown Security five (5) days after the date sent.



  • Copyright

  • All content appearing on this Web site is the property of:

    Department of Hometown Security 3232 Kennesaw Court Orlando, FL. 32826

    Department of Hometown Security Copyright 2003 As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Department of Hometown Security Copyright 2003



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. the Department of Hometown Security and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if the Department of Hometown Security believes that customer conduct violates applicable law or is harmful to the interests of the Department of Hometown Security and its subsidiaries.



  • Privacy Policy

  • The Department of Hometown Security use of personal information that you may submit to the Department of Hometown Security through this Web site is governed by the Department of Hometown Security Privacy Policy.



  • Consumer Agreement

  • All equipment is backed by the Department of Hometown Security customer satisfaction guarantee.

    If you make a mistake on your order, we will try to assist you before it ships in order to make any corrections.

    If something doesn't function properly we will assist you with the RMA process.

    If you simply do not want the product after receiving it, the unit must be sent back with an RMA number,containing all of it's original packaging and in new and sellable condition, within seven days of receiving the RMA. If your product is accepted and inspected finding no scratches and missing no items or packing materials, there is a 30% re-stocking fee.

    Our goal is to make people more secure and we only sell products that are of high quality and provide good value. Our mission is to earn your repeat business and referrals. 



  • Shipping & Delivery

  • At this time, the Department of Hometown Security ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. We also ship to Canada, but not to other international locations due to cross-border security regulations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • Sales Tax

  • the Department of Hometown Security charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. If a mistake is made and sales tax was not collected as it should have been, the Department of Hometown Security will submit a tax bill to satisfy the deficiency.



  • Warranties

  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. The Department of Hometown Security makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. THE DEPARTMENT OF HOMETOWN SECURITY SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL THE DEPARTMENT OF HOMETOWN SECURITY BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by the Department of Hometown Security.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. the Department of Hometown Security is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not the Department of Hometown Security.

    The inclusion of material on this server does not imply any endorsement by the Department of Hometown Security, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although the Department of Hometown Security tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



  • Return Policy

  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). the Department of Hometown Security reserves the right to change its payment procedures at any time without prior notice to you.

    Return Policies

    One of our Major Equipment Providers is UNIXCCTV. THrough them we purchase the majority of our eyemax DVRs, Prime Series DVRs, eyemax cameras and Telpix Cameras and accessories.

    Please review the UNIX Return Policy as we work on your behalf as your autorized Agent registered with UNIXCCTV.

     

    Equipment Warranties  

     Unix CCTV, Inc. ("Unix") provides a 3-year warranty on Eyemax brand products.

    • Unix CCTV, Inc. ("Unix") provides a 1-year warranty on Telpix and Generic brand products.
    • Unix CCTV, Inc. ("Unix") provides a 1-year warranty on LCD's and monitors, which are limited to repairs only.
    • Accessories are not covered under warranty. They are sold as is.
    • Unix's warranty is extended only to the original purchaser.
    • The warranty only covers defects in materials or workmanship by the manufacturer and does not cover damages resulting from normal usage or the user's negligence. Water damage will not be covered by our warranty.
    • We do not accept any Return or Exchange on following Items: All Clearance Items.
    • Exchange or return will not be accepted unless pre-authorize by our RMA department. Request for Return Merchandise Authorization (RMA) number must be made with in 3 business days from receipt of order
    • We must receive return merchandise within 7 business days after RMA Number has been issued. Return freight charges are prepaid by customer. Collect shipments will be refused.
    • Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items altered in any way will not be accepted. Do not mark, tape or attach anything which may cause damage to the original packaging box. Damaged packaging box will not be accepted for return.
    • All exchanges must be received by UnixCCTV within 30 days of the purchase invoice date.
    • Accessories cannot be exchanged or returned.
    • Unix CCTV will not provide a refund - only store credit is allowed.
    • Unix CCTV will only provide an exchange for a product that (1) is in its original condition, (2) contains all accompanying parts, and (3) is unopened in its original package.
    • Unix CCTV will charge a 30.0% restocking fee for all returned items.
    • Requests for product repair or replacement will be processed in approximately 3 to 4 weeks upon Unix CCTV's receipt of the product.
    • There are no advanced replacements.
    • The repaired or replaced product will be returned to the purchaser by Unix CCTV within US only (Except AK, HI) by UPS ground only with no exceptions. Please ensure that the return address is deliverable by UPS (P.O. Box return addresses will not be accepted).
    • In the event the customer's product (delivered via UPS, Fed Ex, DHL, or USPS) is returned or refused by Unix CCTV, the customer is responsible for all shipping and handling charges without any exceptions. This also applies to all verbal and written orders.
    • Shipping and Handling charges are non-refundable.

      Return Merchandise Authorization ("RMA" Procedures) 

      UNIX CCTV does not communicate with end-users, so you must communicate through the Department of Hometown Security by calling 407-442-7573 or 407-970-3007, emailing sales@DOHTS.com or texting 4076837663. We would be glad to help you with your RMA.  



  • Store Hours

  • The Department of Hometown Security is a seven day per week operation.

    Our Distributors operate Mon-Friday 8:000 AM - 8:00 PM Eastern Time. 

    sales@DOHTS.com

    Office 407-442-7573

    Other 407-610-5587



  • Miscellaneous

  • VOID WHERE PROHIBITED:
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. The Department of Hometown Security and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of the Department of Hometown Securty shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and the Department of Hometown Security with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and the Department of Hometown Security with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by the Department of Hometown Security. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.